FAQs

You’ll experience Martians invading the UK as if it’s really happening – all set to Jeff Wayne’s iconic music. This breathtaking 1hr 50 show features 24 interactive scenes with live action, multi-sensory effects and virtual reality.

No, not at all! We have designed the experience to be understood and enjoyed by those who don’t know anything about HG Wells’ The War of The Worlds.

Layered Reality™ are the leaders in immersive entertainment experiences - with powerful storytelling, cutting-edge technology and outstanding customer service. We combine live theatre (actors, movie-scale sets, and special effects) together with the latest digital technology (virtual reality, projection mapping and holograms) plus physical sensations (sight, sound, smell, touch and movement) to create a unique immersive experience that is truly memorable. Jeff Wayne’s The War of The Worlds Immersive Experience is set to Jeff Wayne’s award-winning musical work adapted from HG Wells’ dark Victorian Tale.

The event is located in the City of London at 56 Leadenhall Street, London, EC3A 2BJ.

The venue is just a few minutes’ walk from several tube stations, train stations, boat piers and bus stops including Aldgate, Fenchurch Street, Bank, Monument, Liverpool Street, Tower Hill, Tower Gateway and Tower Millenium Pier.

The closest public car parks are NCP London - Whitechapel High St, London E1 6LP and Minories Car Park - 1 Shorter Street, London, E1 8LP.

The experience takes place in an indoor venue.

The whole experience takes around 2 hours, including a 20-minute interval in The Red Weed Bar. We also have our very own themed bar and restaurant - The Spirit of Man, where you can enjoy drinks and delicious meals before or after your experience.

It's best to arrive at least 15 minutes before your scheduled start time (or earlier to enjoy a drink in our themed bar). This will give you time to check-in, sign the waivers, store your belongings in our cloakroom (storage of items is subject to a charge per guest), and get yourself relaxed and ready to take part. Sorry, but we can't accommodate latecomers, so be sure to be on time!

If you happen to arrive late, your entry will be dependent on if there is space available. This may result in an undefined waiting period or entry not permitted to the experience.

Each performance is limited to 14 people.

The VIP Experience includes entry to the experience + theatre programme + interval cocktail + meal & house drink + £10 merchandise voucher + souvenir photograph. Upon arrival at the venue, you will be given tokens to redeem these throughout your visit. If you wish to eat before the experience we would recommend arriving at least 1 hour prior to the start time. Alternatively you can wait until after the show has finished to eat and drink, you may be asked to pre-order your food due to kitchen opening times.

Yes, we have The Spirit of Man bar & restaurant which has a full range of cocktails, beers, wines, spirits, pizzas, burgers, salads, snacks & more. This is open to the public and ticketed guests. There is also The Red Weed Bar in the interval which offers a selection of drinks & snacks and our signature Red Weed Cocktail. However, this bar is only available to ticketed guests attending the experience.

No, table reservations are not required. We have plenty of space in our bar and restaurant.

If you wish to eat before the experience we would recommend arriving at least 1 hour prior to the start time. Alternatively you can wait until after the show has finished to eat and drink, you may be asked to pre-order your food due to kitchen opening times.

Yes we have vegan & gluten free options available on our menu.

Only food and drinks purchased within the venue can be consumed on the premises. Food, drinks or chewing gum are not permitted inside the experience. If you need to bring specific food or medicine due to a pre-existing medical condition then please supply the relevant supporting medical evidence.

Upon arrival at the venue, you will be given tokens to redeem these throughout your visit at the same time as your tickets are checked.

Yes, you can take photos in both The Spirit of Man and Red Weed Bars, where there are photo opportunities. You can share these with us on Social Media. There is no photography, videography or recording once inside the experience. Professional photos will be taken during the experience and you will have the opportunity to purchase these afterwards.

Yes, we have a full range of themed merchandise available to purchase at the venue.

This is a walk through immersive experience. There are some seats in selected scenes which allow you to sit and watch the performance.

Yes, there is. Personal belongings can be stored prior to entry to the show, storage of items is subject to a charge per guest. Guests are not permitted to carry bags through the show.

As it’s an immersive experience, we suggest wearing comfortable clothing and flat shoes or trainers. Please avoid wearing high heels, boots, flip flops, or anything similar as they are not suitable. Our team reserves the right to refuse entry if they have any concerns about health and safety.

Three scenes include the use of a VR headset and each of these parts of the experience last for up to ten minutes.

The VR headsets are designed to be universal and adjust for different head sizes.

Your family/friends are welcome to wait in The Spirit of Man bar & restaurant whilst you’re inside the experience but remember, the experience lasts for around 2 hours and it’s much more fun for all involved if you are able to join them.

Please inform a member of our team at the venue and they will assist with retrieving your belongings.

This experience is suitable for children 8+ and adult supervision is required.  Children under 16 years old must have parent/guardian consent through the waiver before admission, and they must be accompanied by an adult aged 18yrs or over at all times. If a child chooses to leave the experience for any reason, they must be accompanied by an adult. The experience includes a licensed bar so young adults aged 16-17 must also be accompanied by someone over the age of 18.

The recommended minimum age to take part in the experience is 8 years old. There's no upper age limit, so anyone can join in on the fun! Parental consideration should be given to the show’s themes of Martians, religion, violence and death.

If you normally wear glasses or contact lenses, we recommend you wear them during the experience. The Virtual Reality headsets are fully adjustable to accommodate glasses. Simply turn the wheel on the back to the left to loosen the headset fully so you can fit it over your glasses more easily, then turn the wheel to the right to tighten again. 

Yes. The Virtual Reality headsets are designed to be worn comfortably with or without glasses. So if you normally wear glasses or contact lenses, feel free to wear them during the experience. Please take your time removing your headset so that you do not leave your glasses in our headsets. 

Don’t worry, it’s a fun experience and most people don’t find it too scary. There are some surprises and moments of suspense but it is not frightening.

We want everyone to have a great time, but since this is an immersive experience, it may not be suitable for everyone. For more details, check out our full Access Guide.

Since this is an immersive experience, it may not be suitable for everyone. You can find more information in our Access Guide.

This experience is only available in English.

No, the experience is not wheelchair accessible.

Yes, this is an experience spread across two floors so there are multiple staircases. We recommend you wear comfortable clothing and flat trainers or shoes.

Yes, this is a sensory immersive experience. Please let our team know if you require additional support when using the VR headsets.

Of course! You can wear your hearing aids during the experience. If you need any additional support when using the VR headsets, please let our team know. Please take your time removing your headset so that you do not leave your hearing aids in our headsets. 

Yes, the experience contains strobe lighting. If strobe lights affect you, please do let our team know upon arrival.

Yes, there are alternative routes for guests who do not wish to participate in certain physical activities. All of these routes include stairs.

If you're prone to motion sickness, some scenes that use virtual reality and synchronised motion may affect you. However, these parts of the experience last for ten minutes or less.To help prevent motion sickness, some people find that taking travel sickness tablets in advance or wearing a patch can make a difference. If you start feeling sick, closing your eyes often helps. You can also remove your headset, and one of our team members will assist you right away.

Unfortunately, this experience is not recommended if you're pregnant. This is due to the following experience effects: darkness, motion simulators, uneven surfaces, steep staircases, confined spaces, loud noises and temperature changes.

Yes, there are unisex toilets in The Spirit of Man bar & restaurant which can be used before and after the experience. There are also toilets available 50 minutes into your experience in the interval bar. If you require urgent use, a member of our team can support you with this. We have urgency cards on-site. For more information on access please take a look at our Access Guide.

Jeff Wayne’s The War of The Worlds: The Immersive Experience contains themes of Martians, religion, violence and death.

This experience is suitable for children 8+ and adult supervision is required. Children under 16 years old need parental or guardian consent through the waiver before admission, and they must be accompanied by an adult at all times.

The experience includes multi-sensory effects such as virtual reality, motion simulators, uneven surfaces, confined spaces, air blasts, scent, and temperature changes. These effects are designed to fully immerse guests in the experience and create an impact.

Photography, videography, alcohol, drugs, naked flames, full head masks, imitation/actual weaponry or anything which may disturb the other patrons.

Smoking on the premises (including the use of e-cigarettes) is strictly prohibited.

On the LW Tickets website

General Admission
Groups 
VIP Experience 

Each performance is limited to 14 people. If you would like to book more than 14 tickets please make a group enquiry, details below. 

Make your visit extra special.

A VIP Ticket includes:

• Entry to the experience.
• A theatre programme.
• A Red Weed cocktail during the interval.
• A meal and house drink.
• A £10 voucher to spend on merchandise.
• A printed souvenir photograph.

We strongly recommend advance booking to avoid disappointment. Tickets may be available to buy at the venue on the day but this is a popular show and performances often sell out in advance.

Yes, a performance timeslot will be allocated upon arrival which may be up to 30 minutes after the time stated on the tickets. Please allow enough time and flexibility for this process.

If you have a group enquiry, visit LW Tickets Groups https://lwtickets.co.uk/groups/ and send an email to groups@lwtickets.co.uk. 

Yes. Performances take place in small groups of up to 14 people, so you'll be part of a group taking part together.

Yes, you can purchase gift vouchers on the LW Theatres website. The LW Theatres gift voucher can be used as part or full payment to buy tickets online.

Redeeming your voucher is super easy. At the checkout on the  LW Tickets website, simply enter the unique code on your gift voucher, and the amount will be deducted from your order total.

Tickets can be exchanged up to 48 hours prior to the event. A £3 per ticket exchange fee will apply. 

If you have booked directly with LW Theatres and would like to exchange your tickets, please call us on 020 3925 2998. Their phone lines are open Monday – Saturday, 10am – 5.30pm. Alternatively or outside of these hours, email customer.relations@lwtheatres.co.uk. If you booked via an alternative source, please contact your point of purchase.

Tickets cannot be cancelled but if you purchased tickets through LW Tickets and can’t attend one of our shows, find out what you can do here.

Tickets are non-refundable once purchased.

Customers with access requirements who require continuous support throughout their visit in order to be able to attend, may obtain a Personal Assistant ticket at no additional cost when purchasing a full priced ticket.

We do ask for proof of eligibility to specifically support this and will accept the following documentation:

• Front page of PIP Daily Living Component
• Front page of DLA High or Middle Rate Care Component
• Front page of Attendance Allowance letter (no specific rate)
• Evidence that registered severely sight impaired (blind)
• Recognised Assistance Dog ID card
• CredAbility’s Access Card - +1 category required

To book, please contact the LW Tickets Customer Relations Team on 020 3925 2998 or email access@lwtickets.co.uk to send in your documentation and discuss your options. Please note you may be required to show the proof of eligibility along with your tickets when entering the venue.

No, your E-Tickets were sent immediately after completing your booking.

Official tickets for Jeff Wayne’s The War of The Worlds: The Immersive Experience can only be purchased on the  LW Tickets website. Tickets are not available on any other website or ticketing platform.

For all press inquiries, please contact Layered Reality press team.

Please make sure to check your Deleted, Junk or Spam email folders and contact LW Theatres Customer Relations by calling 020 3925 2998, or by emailing: customer.relations@lwtickets.co.uk as soon as possible if you have not received your confirmation of purchase email. Some email providers divert LW Theatres’ emails to junk or spam folders. and these folders are often pre-set to delete contents within a sho

Please contact Lw Tickets on customer.relations@lwtickets.co.uk for additional help.