Access Guide

Our Access Guide provides detailed information about the experience to allow you to make an informed decision about whether it is right for you. If you have any questions before your visit, feel free to reach out and contact access@lwtickets.co.uk so their dedicated access team can answer.

CONTENT WARNINGS

Content: Jeff Wayne’s The War of The Worlds: The Immersive Experience contains themes of Martians, religion, violence and death.
Children's Admission: The recommended minimum age to take part in the experience is 8 years old.

ACCESSIBILITY

Experience Effects: Our experience includes various effects, including virtual reality, motion simulators, uneven surfaces, confined spaces, air blasts, latex, loud noises, live actors, fog, water spray, scent and temperature changes so please consider any health conditions or medical concerns before participating.
Age Restrictions: The recommended minimum age to take part in the experience is 8 years old. Children under 16 years old must have parent/guardian consent through the waiver before admission, and they must be accompanied by an adult aged 18yrs or over at all times. The experience includes a licensed bar so young adults aged 16-17 must also be accompanied by someone over the age of 18. If a child has to leave the experience for any reason, they must be accompanied by an adult.
Health Considerations: If you have any health conditions that may be aggravated by the experience, please take those into account before booking. We are not qualified to express an opinion that you are fit to safely participate, so if this is required, please obtain specialist advice from a medical professional before participating.
Suitability: This experience is not suitable for sufferers of: high blood pressure, heart conditions, Epilepsy, back/neck conditions, breathing or respiratory conditions, nervous conditions or blindness.
Mobility: This experience is not wheelchair accessible. The motion simulators may make the experience unsuitable for individuals with missing or artificial limbs, those wearing casts or individuals with certain body shapes or sizes.
Pregnancy: This experience is not recommended if you're pregnant. This is due to the following experience effects: darkness, motion simulators, uneven surfaces, steep staircases, confined spaces, loud noises and temperature changes.
Temporary Effects: While it is rare, some individuals may experience temporary effects during or after the performance, such as dizziness, loss of balance, headache, muscle discomfort, or sensations resembling those of air jets, fog effects, or scents. Please rest assured that these effects are generally rare and temporary.
Fears: This experience is not suitable for those with extreme fears of heights (acrophobia), confined spaces (claustrophobia) or the dark (nyctophobia).
Slide: Whilst using the slide guests must adhere to the following rules:

One person at a time on the slide.
Follow the instructional images displayed at the top of the slide.
Make sure mobile phones are secure in your pockets.
Do not carry items with you on the slide.
Wait until you are given the signal to go.
Use the elasticated foot sacks provided to hold your feet inside.
Do not attempt to hold the sack with your hands.
Slide, seated, feet first with arms crossed, laying on your back.
Do not attempt to stop half way down.
Inform us if you wish to take an alternative route.

Use of the slide is optional and guests have the choice to take the staircase instead. The Company takes all steps necessary to make it as safe as possible but it is impossible to eliminate all risk due to the nature of the activity.

Virtual Reality: Whilst using the VR equipment, please let our team members know if you have any problems or discomfort. The equipment will shut down in case of a fire alarm for safety.
Glasses: If you normally wear glasses it is recommended you wear them for this experience or use contact lenses. The VR headsets are fully adjustable to accommodate glasses.
Hearing Aids: If you wear hearing aids, please let our team know and they will assist you with positioning the VR headsets.
Accessibility Questions: If you have any questions before your visit, feel free to reach out and contact access@lwtickets.co.uk so their dedicated access team can answer. If you have any concerns during the experience, please speak to a member of our team so they can help you or suggest alternative options.
Customers with access requirements who require continuous support throughout their visit in order to be able to attend, may obtain a Personal Assistant ticket at no additional cost when purchasing a full priced ticket.We do ask for proof of eligibility to specifically support this and will accept the following documentation:

- Front page of PIP Daily Living Component
- Front page of DLA High or Middle Rate Care Component
- Front page of Attendance Allowance letter (no specific rate)
- Evidence that registered severely sight impaired (blind)
- Recognised Assistance Dog ID card
- CredAbility’s Access Card - +1 category required

To book, please contact the LW Tickets Customer Relations Team on 020 3925 2998 or email access@lwtickets.co.uk to send in your documentation and discuss your options. Please note you may be required to show the proof of eligibility along with your tickets when entering the venue.