TERMS & CONDITIONS OF ENTRY

These are the Terms & Conditions for The War of The Worlds: The Immersive Experience. By purchasing a ticket or participating in the experience, you agree to comply with these terms:

1. TICKETS AND BOOKING

• Ticket Prices: General Admission prices vary between £45-£75 and you can save money by choosing less busy days.
• Booking Fees: Each ticket is subject to a small booking fee towards ticketing administration and payment processing costs.
• Payment and Refunds: Once you've booked your ticket, the payment is final. Tickets are non-refundable but changes of date and/or time are permitted, subject to availability, up to 48 hours before the start time of your experience.
• Confirmation: Make sure to double-check your ticket confirmation for the correct date and time. If you have any issues, please contact Fever.

2. CHANGES, CANCELLATIONS & REFUNDS

• Ticket Changes: Changes of date and/or time are permitted, subject to availability, up to 48 hours before the start time of your experience. In such a case, please contact Fever. indicating your ticket ID.
• Refunds: We understand that plans can change, but we can't offer refunds.
• Group Bookings: If you're booking for a group, please check our separate Terms & Conditions for group bookings.
• Disruption or Cancellation: If there's any disruption or cancellation, we'll provide you with a gift voucher so you can visit us another time.
• Temporary Closure: For safety or unforeseen circumstances, we may need to close the experience without notice. In the event of a temporary closure, we'll offer you a gift voucher to come back when we reopen.
• Expenses: We're unable to cover the resulting costs of any related travel, accommodation or other charges incurred around your visit.

3. CONTENT WARNINGS

• Content: The War of The Worlds: The Immersive Experience contains themes of martians, swearing, religion, violence and death.
• Children's Admission: Children under 16 years old must have parent/guardian consent through the waiver before admission, and they must be accompanied by an adult aged 18yrs or over at all times. If a child chooses to leave the experience for any reason, they must be accompanied by an adult.

4. ACCESSIBILITY

• Experience Effects: Our experience includes various effects, including virtual reality, motion simulators, uneven surfaces, confined spaces, air blasts, latex, loud noises, live actors, fog, water spray, scent and temperature changes so please consider any health conditions or medical concerns before participating.
• Age Restrictions: The recommended minimum age to take part in the experience is 10 years old. Children under 16 years old need parental or guardian consent through the waiver before admission, and they must be accompanied by an adult aged 18yrs or over at all times. If a child chooses to leave the experience for any reason, they must be accompanied by an adult.
• Health Considerations: If you have any health conditions that may be aggravated by the experience, please take those into account before booking. We are not qualified to express an opinion that you are fit to safely participate, so if this is required, please obtain specialist advice from a medical professional before participating.
• Suitability: This experience is not suitable for sufferers of: high blood pressure, heart conditions, Epilepsy, back/neck conditions, breathing or respiratory conditions, nervous conditions or blindness.
• Mobility: This experience is not wheelchair accessible. The motion simulators may make the experience unsuitable for individuals with missing or artificial limbs, those wearing casts or individuals with certain body shapes or sizes.
• Temporary Effects: While it is rare, some individuals may experience temporary effects during or after the performance, such as dizziness, loss of balance, headache, muscle discomfort, or sensations resembling those of air jets, fog effects, or scents. Please rest assured that these effects are generally rare and temporary.
• Fears: This experience is not suitable for those with extreme fears of heights (acrophobia), confined spaces (claustrophobia) or the dark (nyctophobia).
• Slide: Whilst using the slide guests must adhere to the following rules:
  • One person at a time on the slide.
  • Follow the instructional images displayed at the top of the slide.
  • One person at a time on the slide.
  • Make sure mobile phones are secure in your pockets.
  • Do not carry items with you on the slide.
  • Wait until you are given the signal to go.
  • Use the elasticated foot sacks provided to hold your feet inside.
  • Do not attempt to hold the sack with your hands.
  • Slide, seated, feet first with arms crossed, laying on your back.
  • Do not attempt to stop half way down.
  • Inform us if you wish to take an alternative route.

Use of the slide is optional and guests have the choice to take the staircase instead. The Company takes all steps necessary to make it as safe as possible but it is impossible to eliminate all risk due to the nature of the activity.

• Virtual Reality: Whilst using the VR equipment, please let our team members know if you have any problems or discomfort. The equipment will shut down in case of a fire alarm for safety.
• Glasses: If you normally wear glasses it is recommended you wear them for this experience or use contact lenses. The VR headsets are fully adjustable to accommodate glasses.
• Hearing Aids: If you wear hearing aids, please let our team know and they will assist you with positioning the VR headsets.
• Accessibility Questions: If you have any questions before your visit, feel free to reach out and contact Fever.. If you have any concerns during the experience, please speak to a member of our team so they can help you or suggest alternative options.

5. GENERAL TERMS

• Bag Search: Upon request by our team, you and your party must allow your bags to be searched before entering the venue. This is to ensure everyone's safety and security.
• Waiver Requirement: All guests must complete a waiver to participate. For children aged 10 to 16 years, a parent or guardian must provide consent and sign the waiver on their behalf.
• Responsibility for Children: Parents assume full responsibility for children under 16 years using the VR equipment inside the experience and are fully liable for their well-being. Please note that manufacturer guidelines recommend VR headsets for children aged 12 years and above. Children under 10 years old and less than 120cm in height cannot be admitted. Children aged 10 to 16 years must be accompanied by an adult aged 18 years or over. The adult may be asked to provide identification as proof of the child's age. Failure to provide proof may result in refusal of admission without a refund.
• Food & Drinks: Only food and drinks purchased within the venue are allowed to be consumed on the premises. Outside food, drinks, and chewing gum are not permitted inside the experience.
• Smoking: Smoking, including the use of e-cigarettes, is strictly prohibited on the premises.
• Start Times: Latecomers will not be admitted. It is important to arrive on time for your scheduled ticket time to ensure a smooth experience. Please plan accordingly.
• Intoxication: Any guest who appears to be intoxicated may be refused admission or removed from the experience without a refund. We prioritize the safety and enjoyment of all participants.
• Lockers: Complimentary lockers are available at the venue to store bags and loose articles. Personal belongings are stored at the owner's risk, and the Company cannot be held responsible for any lost or stolen items.
• Clothing & Footwear: We recommend wearing comfortable clothing and flat trainers for your safety and comfort. High heels, boots, flip flops, or similar footwear are not permitted. Our team reserves the right to refuse entry if there are any concerns regarding health and safety.
• Electronic Devices: All mobile phones and electronic equipment must be switched off or disabled while inside the experience. This ensures an immersive and uninterrupted experience for all guests.
• Photography & Recording Equipment: The use of photographic or recording equipment of any kind is strictly prohibited within the experience. The Company reserves the right to delete any unauthorized recordings. Any guest found making recordings may be removed from the experience without a refund.
• Light Usage: To maintain the immersive atmosphere, no light sources can be used inside the experience, including mobile phone screens, laser pointers, and torches.

6. SAFETY & SECURITY

• Team Member Instructions: Please follow the instructions provided by our team members. These instructions are essential for the health and safety of all guests.
• Walking & Running: Guests are required to walk in a forward direction and refrain from turning back unless directed by a team member. Running inside the experience is strictly prohibited.
• Respectful Communication: During the performance, our team members may use language that some guests may find offensive. We kindly request that guests refrain from swearing or using offensive language towards our team members.
• Team Member Interaction: As part of the immersive experience, our team members may engage in light physical contact, such as touching hands, arms, shoulders, legs, or the top of the head. Guests must not initiate physical contact with our team members.
• Props & Sets: Guests are not permitted to remove any items from the experience, including props and sets. These elements contribute to the immersive environment and should remain undisturbed.
• Climbing Restrictions: Climbing sets, walls, doors, or props is not permitted unless specifically instructed by a team member.
• Compliance with Instructions: Guests who fail to comply with instructions or disregard safety warnings, whether communicated through signs or verbally by a team member, may be removed from the experience without a refund.
• Respectful Behaviour: Inappropriate behaviour such as shouting, appearing to be intoxicated, engaging in drunkenness, violence, or abusive conduct that may disturb other guests or our team members is strictly prohibited.
• Naked Flames: The use of any form of naked flames, including matches, lighters, or sparklers, is strictly forbidden inside the experience.
• Prohibited Items: Weapons (real or imitation), full head masks, or any other items that could potentially cause damage or injury to persons or property are not permitted inside the venue.
• Misuse of Safety Equipment: Tampering with or misusing safety equipment or devices that are in place for the well-being of all participants is considered a criminal offence. Offenders will be removed from the experience without a refund and may face legal consequences.
• Non-compliance: Should any guest fail to comply with these Terms & Conditions, the Company reserves the right to refuse admission or remove the guest from the experience at its own discretion.

7. VIRTUAL REALITY

• VR Time: Three scenes include the use of a VR headset and each of these parts of the experience last for ten minutes or less.
• VR Equipment: To engage in the VR experience, it is necessary to wear a headset that blocks your view of the real location. The headset includes headphones to prevent hearing the outside world.
• Individual Reactions: VR experiences can be highly realistic, and each person reacts differently. Most guests find the thrills, excitement, and surprises enjoyable. However, some guests may experience different emotions, disorientation, fear, or uncertainty about their surroundings.
• Assistance: If you encounter any problems or issues with the VR equipment, please raise your hand, and our team will promptly assist you. If you feel unwell or uncomfortable at any point, we encourage you to remove the VR headset. Our staff members will be available to support you.
• Assumption of Risks: By voluntarily using the VR equipment, you accept all physical, psychological, and financial risks associated with its use. It is important to assess your own health and well-being before participating in the VR experience.
• Fire Alarm Protocol: In the event of a fire alarm, the VR system will immediately shut down. If this occurs, please remove your VR headset and follow the instructions provided by our team members. Your safety is our utmost priority.

8. CCTV & VIDEO RECORDING

• Consent & Acceptance: By entering the experience, you grant your consent and acceptance of these Terms & Conditions. You acknowledge and agree that the Company or any authorised party may use the captured images featuring guests in perpetuity, for any promotional, advertising, or publicity material in any format.
• Copyright Ownership: The copyright for all photographs and recordings, regardless of their nature, belongs to the Company or the respective authorised party. All pictures and recordings are owned by the Company.
• Objections: If you have any objections to being filmed or recorded, we kindly request you to inform a member of our team before entering the experience. We will do our best to accommodate your concerns.
• CCTV Surveillance: For the purposes of crime prevention and public safety, closed-circuit television (CCTV) cameras are in operation throughout the venue. Please be aware that your activities may be recorded for security purposes.

9. LIABILITY

• Loss or Damage: The Company accepts no responsibility for any loss or damage to persons or property, regardless of how it may occur, while on our premises. This includes any consequential or indirect loss or damage of any kind.
• Emergency Evacuation: In the event of an emergency, whether genuine or not, the Company reserves the right to evacuate the experience. We prioritize the safety of our guests, and in such cases, we cannot be held liable for any delays, cancellations, or refunds.
• Experience Cancellations: Occasionally, the Company may be forced to cancel experiences without prior notice. We understand the inconvenience this may cause, but we cannot be held liable for any resulting loss, damage, cost, or expense, including any consequential or indirect loss or damage.
• Acts or Omissions of Others: The Company cannot be held liable for the acts or omissions of any third parties, including other guests or external factors. However, we always honor our legal liability to guests for any death or personal injury caused by our negligence, fraud, or any liability that cannot be lawfully excluded or limited. This does not affect your statutory rights.

The Company reserves the right to amend these Terms & Conditions at any time without notice.

GROUP BOOKING TERMS & CONDITIONS.

• Payment: To secure your group booking, we require full payment within one week after making your reservation. If your booking is within one week, payment is due on the same day as your reservation.
• Amendments: We understand that plans can change. If you need to make adjustments to the number of guests in your original booking, please contact us promptly, and we will be happy to assist you in making the necessary amendments.
• Exclusivity: If you desire an exclusive experience for your group, this option is available. In such cases, the price of a ticket for any unfilled spaces will be charged. Please note that "The Gunpowder Plot'' experience can accommodate up to 16 people per performance.
• Punctuality: To ensure a seamless experience for all our guests, please be ready to enter the experience at your designated start time. Our experiences run every 10 minutes, and we are unable to accommodate guests who are delayed. Remember that each guest must sign a waiver form and check in their bags and coats, so please allow ample time for this before your experience begins.
• Food Pre-Orders: For your convenience, we require food pre-orders two weeks prior to your event. Please note that pre-booked food is specific to your group booking and cannot be transferred to a different or future booking. In the Star, Thunder Child and Martian packages, a 10% service charge is included.
• Security Charge: In the interest of safety and security, our venue reserves the right to impose an additional charge. The exact amount of this charge will be communicated to you upon presentation of your final invoice. This charge is at the discretion of the venue and will be included in your final invoice for payment upon receipt.
• General Terms & Conditions: Please be aware that our Group Booking Terms & Conditions are subject to our general Terms and Conditions. Together, these terms and our general Terms & Conditions constitute the "agreement" between us regarding your booking.
• Cancellation and Refund Policy: In the event that your group needs to cancel a booking, our refund policy is as follows:
  • Cancellations of 14 days or less prior to the event: 100% of the full booking value is required as payment.
  • Cancellations of 30 days or less prior to the event: 50% of the booking value is payable upon cancellation.
  • Cancellations 31 days or more prior to the event: We offer the option to reschedule your booking to a new date within 6 months from the initial date. However, please note that you will incur a 10% administration charge, which will be added to your revised order quotation. In case of any cancellation to the experience, rest assured that guests will be offered a refund.