FAQs

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Group Bookings

Do you have special prices for schools or colleges?

We do not have specific prices for schools or colleges but if you complete the online booking form with your preferred dates and times, we will contact you with the best prices we can offer at the time.

Are there specific timeslots for group bookings?

No, groups can book for any times (subject to availability).

Can we have exclusive timeslots?

Yes. As each timeslot can accomodate 12 people, you will be charged £40 per every remaining space we hold off sale for your group to have exclusivity.
For example, if you book 2 timeslots for 20 people but want exclusivity you will pay £40 x 4 for the remaining spaces.

Do you have a maximum number for group bookings?

There is not a maximum number for group bookings but for Gold and Platinum packages we would recommend no more than 5 full timeslots - or 60 guests in total.

Can I reserve tickets while I discuss it with the rest of the group?

No, we cannot hold tickets off sale. When you are ready to book please get in touch with your preferred date and times and we will book your group on to the closest available timeslots. You will have 1 week to pay your invoice and tickets will be held whilst we await payment.

We're a group of 11 people or less - can we book the silver, gold, or platinum packages?

No, our packages are made for 12+ people. For groups of 6-11 you can book Standard or VIP tickets via the website.

I'm booking a silver, gold, or platinum package for 12+ people, can I use an offer code?

No, offer codes cannot be applied to our group packages.

What is included in the meal in Gold and Platinum packages ?

A main meal is included in these packages. If you wish to add a dessert to your order that can done at +£7 + 10% service charge per person. Any sides or extras added will be charged additionally.

Can we book tickets only for a group or do we need to book a package?

Yes, you can book tickets only. Please complete the booking form on the group page.

When should we arrive for our group booking?

We advise groups to arrive at least 30 mins before the first time-slot. This will give your group plenty of time to get checked-in, sign the waivers, and store belongings in the lockers (these are free to use). If you have booked a package which includes drinks upon arrival we recommend 1 hour before the first time-slot to enjoy our themed bar.

How long is the experience?

The experience is 1 hour 50 minutes including a 20 minute interval.

How long should I plan for my whole package experience?

Between 30 minutes to 1 hour for arrival/check-in/pre experience drinks.
1 hour 50 minutes for Jeff Wayne's The War of The Worlds: The Immersive Experience. Add on an additional 10 minutes for each timeslot you have booked.
Between 1 hour 30 minutes and 2 hours for dinner and drinks afterwards.

Can I go outside in the interval?

The interval bar forms part of the experience so you will not be able to leave during the interval.

Do we need to pre-order our food?

Yes a pre-order form will be sent with your invoice. Pre-orders must be received within two weeks of your event.

Can our group eat before we go through the experience?

Food can only be served to groups after they have been through the experience.

Can we all eat at the same time or is food service staggered?

Our food service is staggered for group bookings. Food will be served to each of the groups exiting the experience.

Can we have a private room to eat and drink in?

We don't have private rooms for hospitality. Your group will have reserved tables to themselves in the main bar.

Can I pay a deposit upfront and the rest later?

No, full payment is required one week after making your booking, or on the same day if your booking is within a week.

Is service charge included in my package booking?

A standard 10% service charge is included on the silver, gold, and platinum packages.

What is your cancellation policy?

See here for terms and conditions.

What are your T&C's for group bookings?

See here for terms and conditions.

Do we need tickets for our group booking?

No, you just need to give the Company name at the reception desk

When are groups packages available?

Packages are available Weds-Fri and Sunday's. Packages booked for January get a £10 discount per head on prices advertised.

When are Christmas groups packages available?

Christmas Packages are available Weds-Fri and Sunday's in November, December, and January from 12pm. Packages booked for January get a £10 discount per head on prices advertised.

LONDON'S #1 IMMERSIVE NIGHT OUT* Top Rated 5/5 and #12 of ALL London Nightlife and the only immersive event in the top 20 on Tripadvisor.
8 AWARDS WON! THEA award-winning experience from Layered Reality™ who've won 8 awards so far!
TOP 10% IN THE WORLD Ranked in the top 10% of ALL attractions globally. 98% of guests recommend this.*

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