FAQs

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Access

I have a medical condition, is this experience suitable for me?

For safety reasons, you should be in good health and free from high blood pressure, heart conditions, asthma, back or neck conditions, epilepsy, or any type of medical condition affecting the senses of smell, vision, or hearing. For further information, please view our full Access Guide.

Are there any alternative routes inside the experience?

Yes, there are alternative routes for guests who do not wish to participate in certain physical activities. All of these routes include stairs.

Is the experience fully accessible?

Unfortunately our experience is not wheelchair accessible. For further information, please view our full Access Guide.

Do you offer Essential Companion Tickets?

If you require an essential companion we’ll convert one of your existing tickets into an Essential Companion Ticket free of charge to make it easier for you to see a show. Just click ‘yes’ when you book online to request a free Companion Ticket, ensuring that you have at least 2 tickets in your basket for the discount to be applied.

A free Essential Companion ticket is only available for Standard or Wheelchair performances (not VIP performances). This offer cannot be used with any other offers or discount codes. T&C's apply.

Is there any chance of motion sickness?

Yes, due to the nature of the technology and motion simulators, some guests may experience motion sickness however, the scenes are typically less than 10mins in duration. If this affects you, we recommend taking travel sickness tablets before you attend. If you feel unwell during the experience we recommend you shut your eyes or remove the VR headset if necessary.

Can I do the experience if I'm pregnant?

This experience is not suitable for guests who are pregnant.

Can I wear my hearing aids?

Yes, you can wear your hearing aids inside the experience. Please let our team know if you require additional support when using the VR headsets.

Are there toilets available during the experience?

There are toilets available 50 minutes into your experience in the interval bar. If you require urgent use, a member of our team can support you with this. We have urgency cards on site or please feel free to bring your own. For more information on access please find access guide here.

LONDON'S #1 IMMERSIVE NIGHT OUT* Top Rated 5/5 and #12 of ALL London Nightlife and the only immersive event in the top 20 on Tripadvisor.
8 AWARDS WON! THEA award-winning experience from Layered Reality™ who've won 8 awards so far!
TOP 10% IN THE WORLD Ranked in the top 10% of ALL attractions globally. 98% of guests recommend this.*

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