FAQs

You can show all articles or filter by topic:

Before You Book

What is it?

Jeff Wayne’s The War of The Worlds: The Immersive Experience combines immersive theatre, virtual reality, augmented reality, holograms and cutting-edge technology, all set to Jeff Wayne's iconic score; giving audiences the chance to live through the Martian invasion of 1898.

Do I need to know the story?

No, not at all! We have designed the experience to be understood and enjoyed by those who don’t know anything about The War of The Worlds.

What are your opening hours?

Wednesday: 10:30 - 22:30

Thursday: 12:00 - 22:30

Friday: 12:00 - 23:00

Saturday: 10:30 - 23:00

Sunday: 10:30 - 21:00

Opening hours are subject to change.

Where is the venue?

Our address is:
56 Leadenhall Street
London
EC3A 2BJ
United Kingdom

How do I get there?

By Tube - The closest tube station is Aldgate (Circle and Metropolitan Line). Aldgate East, Bank , Liverpool Street, Tower Hill and Tower Gateway stations are also nearby.

By Train - The closest overground station is Fenchurch Street. Liverpool Street and Cannon Street stations are also nearby.

By Bus - Bus Routes 25, N25 and N550 stop directly outside the venue at St Katharine Cree bus stop, eastbound from St Paul’s Cathedral or westbound from Whitechapel.

By Car - There is no designated parking at the venue. The closest NCP carpark is Whitechapel High Street, E1 7RA.

By Bike - There is cycle parking on Leadenhall Street and a Santander docking station at Jewry Street, Aldgate.

How long is the experience?

Your experience will last for around 1 hour 50 mins, including a 20 minute interval in the Red Weed Bar. We also have our very own steampunk themed bar - The Spirit of Man, where you can enjoy drinks and delicious meals before and after your experience.

Will it be scary?

Don’t worry, it’s a fun experience and most people don’t find it too scary. There are some surprises, shocks, and moments of suspense but it’s not too scary overall.

What should I wear?

As this is an immersive experience, across two floors, we recommend you wear comfortable clothing and flat trainers or shoes. High heels, flip flops or similar are not suitable and our team reserve the right to refuse entry for health and safety reasons.

Can children attend unaccompanied?

Children aged 10-15yrs will require parental consent via a waiver prior to admission and must be accompanied by an adult aged 18+ at all times.

What's the minimum age?

The recommended minimum age is 10yrs. Please note that some scenes are very dark with loud noises, which some children may not enjoy. Children aged 10-15yrs will require parental consent via a waiver prior to admission and must be accompanied by an adult 18+ at all times. Under 18s must vacate the main bar area by 8pm.

What time should I arrive?

Please arrive at least 30 mins before the start time on your tickets (or earlier to enjoy a drink in our steampunk themed bar). This will give you plenty of time to get checked-in, sign the waivers, and store your belongings in a locker (these are free to use). Unfortunately, we are unable to admit latecomers.

Ticket & Booking info

How much are tickets?


Standard tickets cost up to £90 with initial prices starting from £40 during the week. Prices increase with demand, so book now to save at least £10 - and by booking early you could save up to £50. For an extra special experience VIP tickets are available on selected days from £120.

What do VIP tickets include?

Step further into the story with our unique VIP package including food, drink, souvenirs and character interactions created specially to give you the very best and most memorable experience. A VIP Ticket includes:

  • Custom moments added to your group's journey.
  • A delicious handmade steampunk pizza and house drink.
  • An exclusive themed Red Weed Cocktail to enjoy during the interval.
  • A souvenir printed photograph and programme of the show.
  • One item of merchandise up to the value of £20.
  • Reserved VIP area in The Spirit of Man after the show.
How are tickets priced?

Our performances are priced according to demand, a bit like an airline. The earlier you book the less your tickets will cost, and you can save money by choosing less busy days. You’ll get the biggest discount if you book early, and we promise our ticket prices will never go down after they go on sale.

Do you have any booking fees?

No. There are no booking fees when you book tickets via our website.

How many tickets can I purchase?

You can currently book up to 12 tickets per order (subject to availability). If you would like to book more than 12 tickets please contact us at [email protected].

How do I make a booking for a large group or event?

Groups give the best ratings, so why not gather your favourite group of people to come with you and save money with this month's group offer: Groups of 6+ save £5 per ticket - use discount code GROUPS85W at checkout.

If you would like to enquire about a larger group booking or event, please email us at [email protected].

Can I buy tickets at the venue?

We advise booking tickets in advance for your preferred date & time, as this will work out cheaper. There may be a limited number of tickets available at the venue for experiences taking place on the day but this is not guaranteed.

Can I preorder food, drink and merchandise online?

Yes, you can order any of the below with your tickets -

Ultimate Package - £40 Your ultimate night out includes a delicious handmade steampunk pizza & house drink prior to your experience, a themed Red Weed Cocktail to enjoy during the interval, a printed souvenir photograph & programme of the show PLUS one item of merchandise up to the value of £10. Price per person.

Interval Cocktail - £10
Pre-order an exclusive themed Red Weed Cocktail to enjoy during the interval. This delicious cocktail includes a seasoned blend of fresh apple presse, prosecco, berries & our secret ingredient. For ages 18+. Price per person.

Pre-show Pizza & House Drink - £15
Enjoy a delicious handmade steampunk pizza and a house beer/wine/spirit prior to your experience. Vegetarian & vegan options available. For ages 18+. Price per person.

Pre-show Pizza & Soft Drink - £12
Enjoy a delicious handmade steampunk pizza and a soft drink prior to your experience. Vegetarian & vegan options available. Price per person.

Merch Bundle - £40
Make your experience one to remember by taking away a merch bundle full of our most popular items. These include a classic mug, poster, notebook, red weed pen, ULLA! face covering & keyring inside an exclusive tote bag. Price per person.

Souvenir Photograph - £15
Take away an incredible memory from your experience fighting the martians with a souvenir printed photograph and programme of the show.

Do I need to print my tickets?

No, you can show the digital copies to the box office upon arrival.

I can't find my ticket confirmation, will this be a problem?

When you book via our website, you should receive the tickets by email shortly afterwards. If you haven’t received any confirmation, please check your spam/junk folder in case it ends up in there. If you still can’t find it, please email us at [email protected].

Do you sell Gift Vouchers?

Yes, you can purchase gift vouchers HERE. The Layered Reality™ gift voucher can be used as part or full payment to buy tickets and preorder food, drink and photos.

What's your flexible exchange policy?

Our Flexible Exchange Policy lets you cancel your tickets for a full refund within 48hrs of purchase. You can also change your tickets anytime up until 5pm the day before your experience by paying a £5 exchange fee per ticket. Simply contact us and we’ll email you a gift voucher (minus the fee), so you can rebook when you’re ready.

What is your refund policy?

Once purchased, you can cancel your tickets for a full refund within 48 hours. After this time, tickets are non-refundable. In the event that the experience is temporarily closed due to force majeure, guests will be offered a gift voucher of the same value, to visit the experience upon re-opening.

How do I redeem my Gift Voucher?

You can use your Layered Reality™ voucher as part or full payment to buy tickets and preorder food, drink and photos. At the checkout when purchasing tickets, enter your unique gift voucher code and this will deduct the voucher amount from your order total. Only one voucher code can be used per order.

What's is your cancellation policy?

It’s easy to cancel and exchange your tickets, so you can book with 100% confidence. Our Flexible Exchange Policy lets you cancel your tickets for a full refund within 48hrs of purchase. You can also change your tickets anytime up until 5pm the day before your experience by paying a £5 exchange fee per ticket. Simply contact us and we’ll email you a gift voucher (minus the fee), so you can rebook when you’re ready.

Event info

How many people are in each performance?

Each performance is limited to 8-12 people.

Is there somewhere to store personal belongings?

We provide complimentary lockers to store any bags or loose articles and you will be given instructions on how to use them upon arrival. Please note, we will not be held responsible for any lost or stolen items.

What forms of payment do you accept?

We’re a completely cashless venue so you’ll need a payment card or contactless payment device to pay for food, drink and merchandise. We accept all major credit and debit cards types, including American Express.

Do you serve food and drink at the venue?

Yes, we have two bars. The Spirit of Man Bar & Restaurant has a full range of cocktails, beers, wines, spirits, pizzas, burgers, salads & snacks. The interval Red Weed bar offers a selection of drinks & snacks including ice creams and our signature Red Weed Cocktail.

Do I need to reserve a table in the bar & restaurant?

No, table reservations are not required.

What are the sizes of VR equipment?

The VR headsets are designed to be universal and adjust for different head sizes.

Do I need to bring my glasses?

If you normally wear glasses we recommend you wear them for this experience or use contact lenses. The Virtual Reality headsets are fully adjustable to accommodate glasses. Simply turn the wheel on the back to the left to loosen the headset fully so you can fit it over your glasses more easily, then turn the wheel to the right to tighten again.

Will the VR headsets fit over my glasses?

Yes, our VR headsets are fully adjustable to accommodate glasses. Simply turn the wheel on the back to the left to loosen the headset fully so you can fit it over your glasses more easily, then turn the wheel to the right to tighten again.

Can I take my own photos?

Photos are permitted in the main bar and interval bar but there is no photography, videography or recording once inside the experience. Professional photos will be taken during the experience and you will have the opportunity to purchase these before leaving.

Do you sell merchandise?

Yes, we have a full range of themed merchandise available to purchase at the venue.

Is there a place for family/ friends to wait?

Your family/friends are welcome to wait in The Spirit of Man bar whilst you’re inside the experience but remember, the experience lasts for 2 hours and it’s much more fun for all involved if you are able to join them.

Access

I have a medical condition, is this experience suitable for me?

For safety reasons, you should be in good health and free from high blood pressure, heart conditions, asthma, back or neck conditions, epilepsy, or any type of medical condition affecting the senses of smell, vision, or hearing. For further information, please view our full Access Guide.

Are there any alternative routes inside the experience?

Yes, there are alternative routes for guests who do not wish to participate in certain physical activities. All of these routes include stairs.

Is the experience fully accessible?

Unfortunately our experience is not wheelchair accessible. For further information, please view our full Access Guide.

Do you offer Essential Companion Tickets?

If you require an essential companion we’ll convert one of your existing tickets into an Essential Companion Ticket free of charge to make it easier for you to see a show. Just click ‘yes’ when you book online to request a free Companion Ticket, ensuring that you have at least 2 tickets in your basket for the discount to be applied.

A free Essential Companion ticket is only available for Standard or Wheelchair performances (not VIP performances). This offer cannot be used with any other offers or discount codes. T&C's apply.

Is there any chance of motion sickness?

Yes, due to the nature of the technology and motion simulators, some guests may experience motion sickness however, the scenes are typically less than 10mins in duration. If this affects you, we recommend taking travel sickness tablets before you attend. If you feel unwell during the experience we recommend you shut your eyes or remove the VR headset if necessary.

Can I do the experience if I'm pregnant?

This experience is not suitable for guests who are pregnant.

Can I wear my hearing aids?

Yes, you can wear your hearing aids inside the experience. Please let our team know if you require additional support when using the VR headsets.

Are there toilets available during the experience?

There are toilets available 50 minutes into your experience in the interval bar. If you require urgent use, a member of our team can support you with this. We have urgency cards on site or please feel free to bring your own. For more information on access please find access guide here.

General FAQs

Can I sign up to your mailing list?

Join thousands of members now by signing up to our mailing list HERE.
Benefits include:
✓ Early booking access to our next show.
✓ Discounts for new experiences.
✓ Dedicated member experiences.
✓ Referral rewards for you and your friends.

Are you recruiting team members?

Click HERE to view our current vacancies.

Are you casting for actors?

If you or someone you know would be interested in working for us, please send a CV/Spotlight, headshots and covering letter detailing your training and previous experience to [email protected].

Are you on social media?
Will you be opening an experience in my location?

For announcements about future locations, please join our mailing list HERE.

How can I contact you?
LONDON'S #1 IMMERSIVE NIGHT OUT* Top Rated 5/5 and #12 of ALL London Nightlife and the only immersive event in the top 20 on Tripadvisor.
8 AWARDS WON! THEA award-winning experience from Layered Reality™ who've won 8 awards so far!
TOP 10% IN THE WORLD Ranked in the top 10% of ALL attractions globally. 98% of guests recommend this.*

Sign Up For Exclusive Offers...

Find out more about the show AND get exclusive early booking offers from Layered Reality